Info / Help
We will send it out as soon as it is possible to prepare it after payment is confirmed.
However, there might be a delay for about three weeks when out of stock. We will inform you of it with the order confirmation mail. Please acknowledge it beforehand.
Free shipping with purchase of over ¥15000(apply only in Japan)
|【cost chart】||All over Japan (*excluding)||(*) Hokkaido, Okinawa, other islands|
Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima,
Specific delivery time and date
The date and time of delivery can be chosen for shipments in Japan.
|Delivery time||Morning / 12-2pm / 2-4pm / 4-6pm / 6-8pm / 8-9pm|
Free shipping: Purchase of over ¥15000(apply only in Japan)
Bulk Buying: If you order more than 2 items and send them to the same address, then shipping cost will apply only once.
Tax for shipping cost is included
Additional cost may apply for shipping to further islands.
Shipping by EMS
Flat rate for all over the world
*Additional cost may apply over 500g of shipping.
Return and exchange policy
If the product was damaged or wrong item, we can accept to return or exchange your products.
Please inform us, 1. Your name, 2. Product, 3.Reason why you return or exchange by e-mail.
However, please note that we can not accept the return in following case.
1. If 28 days has past since your purchasing
2. Some case of bad fitting and difference from your image
3. If once the product has used
4. If the product was damaged or discolored due to your using or responsibilities.
5. The products which was made especially by your order.
6. The products which was fixed that size especially for you to fit.
|Condition of shipping when return or exchange||Shipping to us by you||When exchange|
(Damaged item、Wrong item)
|No shipping charge||No shipping charge|
(Wrong size or order)
*We may not accept the return in some case, please inform us first.
|Shipping charges apply||Shipping charges apply|
Guarantee and repair
We take pride in workmanship and place great emphasis on providing quality jewelry. We guarantee our jewelry for a period of 6months from the date of purchase. We will be happy to repair your item free of charge during that period of time (refer to the shipping condition, if handling and insurance charges incurred by sending the item to us and having it returned to you).
*Some cost may apply for repair in case the damage is severe
|Repair||Shipping to us||Shipping to you|
|Within 7days after purchase||Free of charge||Free of charge||Free of charge|
|8days - 6months after purchase||Free of charge||Your responsibility||Free of charge|
|More than 6months after purchase||Charges apply||Your responsibility||Charges apply|
Please inform us by e-mail. We will give you guidance.
Monday - Friday 10:00 - 18:00 (JST - Japan Standard Time)
+81 (0)3-3350-0784(D&M Pearl Company)
- Collected Information
Data can be collected and processed during the operations of our website. The following are ways we may perform these actions:
1.1 Data regarding your visit(s) to our website and any resources used are collected. The following is included and not limited to: location data, weblogs, traffic data, and any other communication information.
1.2 Any forms you filled out on our site allows us to collect data such as registering for information or when you complete a purchase.
1.3 If for any reason you communicate with our personnel or site we may collect information.
- Cookie Usage
Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site. No personal details will be shared that could identify you.
We may assemble information about your common internet use with a cookie file. When used, the cookies are downloaded to your computer automatically. The cookie is stored on the hard drive, with transferred information. The data sought by the cookie helps us improve our website and any service offered to you.
Your browser has the ability to decline cookies. This is done by setting your browser options to decline all cookies. Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.
Our advertisers may download cookies to which we have no control. If used, these cookies are downloaded by clicking on an advertisement found on our website.
- Our Use of Your Information
Information stored or collected regarding you helps us improve and offer services you need. The following list contains how we might use your data:
3.1 Any request you make of our site or personnel allows us to use information you provided us with, relating to the products or services we have. We may also send information on products or services you may be interested in, as long as consent has been received.
3.2 Contract Commitments: To meet any Commitment we make to you.
3.3 Changes or Improvements made to the site can warrant use of your information, with regard to notification of such changes.
3.4 An existing customer may be contacted regarding products and services related to any item of previous sale you made on our site.
3.5 We may use data or allow third parties to use information that is not related to goods or services you may be interested in. We or third parties contact you only if consent has been provided by you at anytime, based on information we collected.
3.6 Any new customer can only be contacted by us or third parties if consent has been offered via our site. We only send communications you have consented to.
3.7 Anyone who does not wish to give consent for our site or third party use has the opportunity to decline. Once we receive your withhold for consent we will remove your details from any mailings or third party communications.
3.8 None of the information collected about you will offer identifiable characteristics. Information shared to a third party is statistical only. We will not reveal who you are, only mathematical information about our visitors.
- Personal Data Storage
4.2 Information we are provided will be stored on secure servers. Transaction data is encrypted for your safety.
4.3 You should understand data via online transmission is not completely secure. We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk. Where applicable you may be given access to sections of our site that require a password. You are responsible for the passwords safety and confidentiality.
- Information Disclosure
5.1 At times we may disclose personal information to persons in our group. This can include subsidiaries, holding companies, or any other subsidiaries involved in our business, if applicable.
5.2 Third Party disclosure may occur for the following reasons:
5.2.1 Selling any or all of our business to a third party may result in sharing your information.
5.2.2 At any time when we are legally required to we may disclose information about you and your visits to our sites.
5.2.3 To prevent fraud and help in fraud protection in order to reduce credit risk, we may disclose information.
- Third Party Links
- Contacting Us
We accept credit cards, cash on delivery (COD), bank transfer and paypal.
Read below for more information on each.
We accept Visa, American Express, Master, UC and JCB. We uses SSL system.You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
We accept bank transfer.
Please make a payment to the bank accounts written below.
*Extra charge may apply refer to each bank’s condition.
|Our bank account/D&M Pearl Company Ltd.|
|Sumitomo Mitsui Banking Corporation: Shinjuku-dori Branch, Tokyo A/C 5192916 Swift No. SMBCJPJT
Mizuho Bank: Shinjuku Branch, Tokyo | A/C 530221 Swift No. MHBKJPJT
Mitsubishi Tokyo UFJ Bank: Shinjuku Branch, Tokyo A/C 61781
※We will dispatch your order soon as we confirm the payment was made.
If no bank transfer is made within 8days, we might take it as cancellation.
Cash on delivery (only in Japan)
The COD payment method makes it possible to order without a credit card. COD orders are delivered to the customer's address, and the delivery person collects the cash payment at the time of delivery.
Serviced by Yamato Unyu
Extra cost will apply for this payment method.
|Price of purchase||Charge for COD|
|¥10,000 - ¥29,999||¥420|
|¥30,000 - ¥99,999||¥630|
|¥100,000 - ¥300,000||¥1,050|
We are pleased to accept PayPal®. Select the PayPal® payment option when you check out, and follow the directions. You will be redirected to PayPal.com.